Returns and Refunds Policy
Last updated: September 27, 2026
Where to Start
Returns, refunds, exchanges, and warranty claims are handled by the authorized retailer where you bought your product. Please contact them first with your proof of purchase.
Returns
Products can be returned within 14 days of purchase (or delivery for online orders) provided they are:
Unused, unwashed, and undamaged
In the original packaging, with all labels, tags, and documentation included.
Products showing signs of use, riding, wear, dirt, odor, perspiration, washing, impact, modification, or misuse cannot be returned. This does not affect warranty claims for manufacturing defects.
Proof of Purchase
Please include your receipt or other proof of purchase with any return, exchange, or warranty claim. Your Dirtsilk online warranty registration confirmation can support your claim, but your retailer may still require the original receipt
Refunds
Once your return is received, your retailer will inspect it and confirm whether your refund is approved. Approved refunds are issued to your original payment method. Processing times vary by retailer and payment provider.
Late or Missing Refunds
If your refund hasn’t appeared yet:
Check your bank account again.
Contact your card issuer, as refunds can take a few days to post.
Contact your bank, as processing times vary.
If you still haven’t received it, contact your retailer. For further help, email support@dirt-silk.com
Sale Items
Only full-price items are eligible for a refund. Sale items with a manufacturing defect can still be exchanged.
Exchanges
Exchanges are available only for items with a manufacturing defect or that arrive damaged, and only for the same item subject to availability. Delivery time for your replacement depends on your location and purchasing method.
Return Shipping
Send your return to the retailer where you bought the product.
For standard returns return shipping is paid by the customer and original shipping charges are non-refundable. For items that are defective or arrived damaged, return shipping is covered. Please contact your retailer before sending.
For items over US$65, we recommend a tracked service or shipping insurance, as we can’t guarantee your return will arrive.
Your Statutory Rights
This policy does not affect your rights under the consumer laws of your country, including any cooling-off period for online purchases.