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Terms & Conditions

Terms and Conditions of Use
Last updated: 25th September, 2026

THESE TERMS AND CONDITIONS OF USE (“TERMS OF USE”) GOVERN YOUR USE OF THE DIRT-SILK.COM WEBSITE (THE “SITE”), INCLUDING ALL CONTENT, FEATURES, AND SERVICES OFFERED ON IT. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE AND THE DISCLAIMERS BELOW. PLEASE READ THEM CAREFULLY.

IF YOU DO NOT ACCEPT THESE TERMS OF USE OR OUR PRIVACY POLICY, PLEASE DO NOT USE THE SITE.

DIRTSILK (“DIRTSILK,” THE “COMPANY,” “WE,” OR “US”) MAY CHANGE THESE TERMS OF USE AT ANY TIME, WITH OR WITHOUT NOTICE. CHANGES ARE BINDING ON YOU, SO PLEASE CHECK THIS PAGE REGULARLY.

YOU MUST FOLLOW ALL LOCAL LAWS THAT APPLY TO YOUR USE OF THE SITE. WE DO NOT PROMISE THAT THE SITE’S MATERIALS ARE SUITABLE FOR, OR AVAILABLE IN, EVERY LOCATION.

YOU USE THE SITE AT YOUR OWN RISK. NO ONE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE IS LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER LOSS, COST, OR EXPENSE (INCLUDING LEGAL AND EXPERT FEES), ARISING FROM YOUR ACCESS TO OR USE OF THE SITE OR ANYTHING YOU DOWNLOAD FROM IT, INCLUDING LOSSES CAUSED BY VIRUSES, BUGS, HUMAN ERROR, EQUIPMENT OR SOFTWARE FAILURE, OR NETWORK DELAYS AND OUTAGES.

To use the Site, you must be at least:

  • 16 in the EEA or UK (or the minimum age that applies in your country); or
  • 13 in the United States.
    We may close the account of anyone who does not meet this requirement.

We may refuse service to anyone, for any reason, at any time.

Your content (other than credit card details) may travel unencrypted across different networks and may be adjusted to meet the technical requirements of those networks or devices. Credit card details are always encrypted in transit.

You may not copy, sell, resell, or otherwise exploit any part of the Site, or your use of or access to it, without our written permission.

Headings are for convenience only and do not affect how these Terms of Use are interpreted.

Changes to Usage Terms
We may update these Terms of Use at our discretion. Updates take effect as soon as they are posted and apply to all later use of the Site. Changes to the dispute resolution section (Governing Law, Arbitration, Venue, and Class Action Waiver) will not apply to disputes the parties already knew about before the change was posted.
By continuing to use the Site after an update, you accept the revised terms. Please check this page from time to time, as changes are binding on you.

Access and Account Security
We may change or withdraw the Site, or any service or material on it, at any time without notice. We are not liable if any part of the Site is unavailable for any reason or period, and we may restrict access to some or all of the Site, including for registered users.
You are responsible for arranging your own access to the Site and for making sure anyone who uses the Site through your internet connection knows and follows these Terms of Use.
Some parts of the Site may ask you to register or provide other information. Any information you give must be accurate, current, and complete. All information you provide, including through interactive features, is governed by our Privacy Policy (www.dirt-silk.com/privacy-policy), and you consent to how we handle it under that policy.
Keep your username, password, and any other security information confidential, and do not share them with anyone. Your account is personal to you, so do not let anyone else use it. Tell us immediately if you suspect unauthorized access to your account or any other security breach, log out at the end of each session, and take extra care on public or shared computers.
We may disable any username, password, or other identifier at any time and for any reason, including if we believe you have broken these Terms of Use.

Intellectual Property Rights
The Site and everything on it, including text, images, video, audio, software, and design, belong to Dirtsilk, its licensors, or other content providers and are protected by EUIPO European Union Intellectual Property office and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may use the Site for personal, non-commercial purposes only. You may not copy, distribute, modify, adapt, publicly display or perform, republish, download, store, or transmit any of its material, except that:

  • your device may temporarily store copies in memory while you view the Site;
  • your browser may cache files automatically to improve display;
  • you may print or download one copy of a reasonable number of pages for your own personal use, but not for further copying, publication, or distribution;
  • you may use any social media features we provide as they are intended.
    You may not:
  • modify copies of any Site materials;
  • use any images, video, audio, or graphics separately from their accompanying text; or
  • remove or alter any copyright, trademark, or other proprietary notices.
    You may not use any part of the Site, or its services or materials, for commercial purposes. To request any other use, email support@dirt-silk.com.
    If you use the Site, or give anyone else access to it, in breach of these Terms of Use, your right to use the Site ends immediately and you must return or destroy any copies you have made, as we direct. You gain no ownership rights in the Site or its content, and we reserve all rights not expressly granted. Any use not expressly permitted here breaches these Terms of Use and may violate copyright, trademark, and other laws.

Trademarks
Dirtsilk, our logo, and our product names, designs, and slogans are trademarks of Dirtsilk or its affiliates or licensors, and you may not use them without our written permission. Other names and marks on the Site belong to their respective owners.

Prohibited Uses
Use the Site only for lawful purposes and in line with these Terms of Use. You agree not to use it:

  • in any way that breaks any applicable law or regulation, including laws on exporting data or software;
  • to exploit or harm minors in any way, including by exposing them to inappropriate content or asking for their personal information;
  • to send, receive, upload, download, or use any material that does not meet our Content Standards;
  • to send, or arrange the sending of, spam, chain letters, or other unsolicited advertising without our written consent;
  • to impersonate Dirtsilk, our staff, another user, or anyone else, including by using their email address or screen name; or
  • to do anything that interferes with anyone’s use or enjoyment of the Site or that, in our judgment, could harm Dirtsilk or our users or expose them to liability.
    You also agree not to:
  • use the Site in any way that could disable, overload, damage, or impair it, or interfere with anyone else’s use of it, including real-time activities;
  • use robots, spiders, scrapers, or other automated means to access, monitor, or copy the Site;
  • manually monitor or copy Site material, or use it for any unauthorized purpose, without our written consent;
  • use any device, software, or routine that interferes with how the Site works;
  • introduce viruses, Trojan horses, worms, logic bombs, or other malicious or harmful code;
  • try to gain unauthorized access to, or damage or disrupt, the Site, its servers, or any connected computer or database;
  • attack the Site with a denial-of-service or distributed denial-of-service attack; or
  • interfere with the proper working of the Site.

User Contributions
The Site may include forums, profiles, reviews, activity and location sharing, file uploads, and other interactive features (“Interactive Services”) that let you post, submit, publish, display, or share (“post”) content (“User Contributions”) with others.
All User Contributions must meet the Content Standards below.
User Contributions are treated as non-confidential and non-proprietary. By posting one, you give Dirtsilk, our affiliates and service providers, and our and their licensees, successors, and assigns the right to use, copy, modify, perform, display, distribute, and disclose it to third parties for any purpose.
You confirm that:

  • you own or control all rights in your User Contributions and are entitled to grant the license above; and
  • your User Contributions comply, and will continue to comply, with these Terms of Use.
    You, not Dirtsilk, are fully responsible for your User Contributions, including their legality, reliability, accuracy, and appropriateness.
    We are not responsible or liable to anyone for the content or accuracy of User Contributions posted by you or any other user.

Moderation and Termination
We may:

  • remove or refuse to post any User Contribution, for any reason or none;
  • take any action we consider appropriate regarding a User Contribution, including if we believe it breaches these Terms of Use or the Content Standards, infringes anyone’s rights, threatens anyone’s safety, or could create liability for Dirtsilk;
  • disclose your identity or other information to anyone who claims that material you posted violates their rights, including intellectual property or privacy rights;
  • take legal action, including referral to law enforcement, over any illegal or unauthorized use of the Site; and
  • suspend or end your access to all or part of the Site for any reason or none, including any breach of these Terms of Use.
    We may also cooperate fully with law enforcement or court orders asking us to identify anyone who posts material on the Site. YOU RELEASE AND HOLD HARMLESS DIRTSILK AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS ARISING FROM ACTIONS THEY TAKE DURING, OR AS A RESULT OF, INVESTIGATIONS BY THEM OR BY LAW ENFORCEMENT.
    We cannot review everything before it is posted or guarantee that objectionable material will be removed promptly. We therefore accept no liability for any action or inaction regarding content provided by users or third parties, or for performing or not performing the activities in this section.

Content Standards
These standards apply to all User Contributions and all use of Interactive Services. User Contributions must comply with all applicable laws and must not:

  • be defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
  • promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • infringe anyone’s patent, trademark, trade secret, copyright, or other rights;
  • violate others’ legal rights (including publicity and privacy rights), create civil or criminal liability, or conflict with these Terms of Use or our Privacy Policy (www.dirt-silk.com/privacy-policy);
  • be likely to deceive anyone;
  • promote, encourage, or assist any illegal activity;
  • be likely to annoy, upset, embarrass, or alarm anyone, or cause needless anxiety or inconvenience;
  • impersonate anyone or misrepresent your identity or affiliations;
  • involve commercial activity, such as contests, sweepstakes, sales promotions, barter, or advertising; or
  • falsely suggest that they come from, or are endorsed by, Dirtsilk or anyone else.

Information on the Site
Information on the Site is for general purposes only. We do not guarantee that it is accurate, complete, or useful, and you rely on it at your own risk. We accept no liability for any reliance placed on it by you, other visitors, or anyone they share it with.
The Site may include content from third parties, such as other users, bloggers, licensors, and aggregators. Any opinions in that content belong to whoever provided it and do not necessarily reflect Dirtsilk’s views. We are not responsible or liable for the content or accuracy of third-party materials.

Site Updates
We update the Site from time to time, but its content may be incomplete or out of date, and we have no obligation to update it.

Your Personal Information
Everything we collect through the Site is handled under our Privacy Policy (www.dirt-silk.com/privacy-policy). By using the Site, you consent to our handling of your information as that policy describes.

Online Store
Our online store is hosted by Shopify Inc., which provides the platform we use to sell to you.
By agreeing to these Terms of Use, you confirm that you are an adult under the laws of your state or province, or an adult who has given permission for a minor dependent of yours to use the Site.
You may not use our products for any illegal or unauthorized purpose, or break any law (including copyright law) when using the Site.
Do not transmit worms, viruses, or other destructive code. Breaching any of these Terms of Use will end your access to the Site immediately.
These Terms of Use govern all purchases and other transactions made through the Site or resulting from your visits. Some parts of the Site may have additional terms, which form part of these Terms of Use.

Products or Services
Some products or services may be sold only online, in limited quantities, and can be returned or exchanged only under our Returns and Refunds Policy.
We try to show product colors and images accurately, but we cannot guarantee how they will look on your screen.
We may, but are not required to, limit sales of any product or service to any person, region, or jurisdiction, on a case-by-case basis, and may limit quantities. Product descriptions and prices may change at any time without notice, and we may discontinue any product at any time. Any offer is void where prohibited.
We do not guarantee that anything you buy or obtain from us will meet your expectations, or that errors on the Site will be corrected.

Accuracy of Billing and Account Information
We may refuse any order and may limit or cancel quantities per person, household, or order, including orders placed under the same account, card, or billing or shipping address. If we change or cancel your order, we may try to contact you using the email, billing address, or phone number you provided. We may also limit or block orders that appear, in our judgment, to come from dealers, resellers, or distributors.
Please give us current, complete, and accurate purchase and account information, and keep it up to date (including your email address and card details) so we can complete your orders and contact you.
See our Returns and Refunds Policy for details: www.dirt-silk.com/refund-policy.

Shipping and Fulfillment
Orders are shipped by our logistics partners. Delivery estimates are shown at checkout but are not guaranteed.
We are not responsible for carrier or customs delays. Risk of loss passes to you on delivery.

Linking and Social Media
You may link to our homepage if you do so fairly and legally and without harming or exploiting our reputation. Do not link in a way that suggests we are associated with, approve of, or endorse you without our written consent.
Our social media features may let you:

  • link to certain Site content from your own or certain third-party websites;
  • share certain Site content, or links to it, by email or other messages; and
  • display limited portions of Site content on your own or certain third-party websites.
    Use these features only as we provide them, only with the content they appear with, and in line with any extra terms we set. You must not:
  • link from a website you do not own;
  • frame, deep-link, or in-line link the Site so that it appears on another site;
  • link to any page other than the homepage; or
  • use Site materials in any other way that conflicts with these Terms of Use.
    Any website you link from, or display our content on, must meet our Content Standards.
    You agree to help us stop any unauthorized framing or linking immediately. We may withdraw linking permission without notice.
    We may disable any social media feature or link at any time without notice.

Third-Party Links
Links to third-party sites and resources, including in ads and sponsored links, are provided for convenience only. We do not control those sites and are not responsible for them or for any loss or damage from using them. If you visit them, you do so at your own risk and subject to their terms.

Geographic Restrictions
Dirtsilk is based in Taiwan, R.O.C. We do not claim that the Site or its content is available or appropriate elsewhere, and access may be illegal for some people or in some countries. If you use the Site from outside Taiwan, you do so on your own initiative and must follow local laws.

Disclaimer of Warranties
We cannot guarantee that files downloaded from the internet or the Site will be free of viruses or other harmful code. You are responsible for your own anti-virus protection, for checking the accuracy of data, and for keeping backups of any data you might lose. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER HARMFUL MATERIAL THAT MAY INFECT YOUR EQUIPMENT, PROGRAMS, DATA, OR OTHER MATERIAL THROUGH YOUR USE OF THE SITE, ANYTHING OBTAINED THROUGH IT, OR ANY MATERIAL DOWNLOADED FROM IT OR FROM A LINKED WEBSITE.
YOU USE THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH IT AT YOUR OWN RISK. THEY ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NEITHER DIRTSILK NOR ANYONE ASSOCIATED WITH IT WARRANTS THAT THE SITE WILL BE COMPLETE, SECURE, RELIABLE, ACCURATE, OF ANY PARTICULAR QUALITY, OR AVAILABLE; THAT IT WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR ITS SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT THE SITE OR ANYTHING OBTAINED THROUGH IT WILL MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PERMITTED BY LAW, DIRTSILK DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
NOTHING IN THIS SECTION AFFECTS WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, DIRTSILK, ITS AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SITE, ANY LINKED WEBSITE, OR ANY CONTENT ON THEM. THIS INCLUDES DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES, SUCH AS PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, AND LOSS OF REVENUE, PROFITS, BUSINESS, ANTICIPATED SAVINGS, USE, GOODWILL, OR DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
This limitation does not apply to liability for our gross negligence or willful misconduct.
NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

Indemnification
You agree to defend, indemnify, and hold harmless Dirtsilk, its affiliates, licensors, and service providers, and their officers, directors, employees, contractors, agents, suppliers, successors, and assigns, against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your breach of these Terms of Use or your use of the Site, including your User Contributions, any unauthorized use of the Site’s content, services, or products, and your use of information obtained from the Site.

Governing Law, Arbitration, Venue, and Class Action Waiver
These Terms of Use, and any dispute arising from or relating to the Site (including transactions made through it and any information, content, products, services, promotions, features, or software it provides) (collectively, “Claims”), are governed by the laws of Taiwan (Republic of China), without regard to conflict-of-law rules.
YOU AND DIRTSILK AGREE TO RESOLVE CLAIMS BY BINDING ARBITRATION IN TAIPEI, TAIWAN, RATHER THAN IN COURT, EXCEPT AS SET OUT BELOW. ARBITRATION TAKES PLACE ON AN INDIVIDUAL BASIS ONLY, AND SOME RIGHTS YOU WOULD HAVE IN COURT MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION.
Any Claim, including any question about the existence, validity, interpretation, performance, breach, or termination of these Terms of Use, will be finally resolved by arbitration administered by the Chinese Arbitration Association, Taipei (CAA) under its arbitration rules in force when the arbitration is filed. The seat of arbitration is Taipei, Taiwan. There will be one arbitrator, and the arbitration will be conducted in Mandarin or English unless the parties agree otherwise.
Claims may be brought only individually, not as a plaintiff or class member in any class or representative proceeding, and the arbitrator may not combine more than one person’s Claims. TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY MAY RECOVER, AND EACH PARTY WAIVES ANY RIGHT TO, (A) PUNITIVE, INCIDENTAL, EXEMPLARY, SPECIAL, ENHANCED, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES OTHER THAN ACTUAL OUT-OF-POCKET EXPENSES, AND (B) MULTIPLIED OR INCREASED DAMAGES. The arbitral award is final and binding on the parties and may be enforced by any court with jurisdiction. This section does not prevent either party from bringing an individual claim in small claims court, or in any other court where the law gives consumers that right (including under Article 47 of the Taiwan Consumer Protection Act), and does not limit any rights you have under the mandatory consumer protection laws of the country where you live. If this arbitration agreement is found unenforceable, the Taiwan Taipei District Court will be the court of first instance, subject to those same consumer rights.

Waiver and Severability
If we waive any term of these Terms of Use, that does not waive it for the future or waive any other term, and our failure to enforce a right or provision is not a waiver of it.
If a court or tribunal finds any provision invalid, illegal, or unenforceable, that provision will be removed or limited as little as necessary, and the rest of these Terms of Use will remain in full effect.

Entire Agreement
These Terms of Use, our Privacy Policy, and any policies specific to products or services on the Site form the entire agreement between you and Dirtsilk about the Site, and replace all earlier understandings, agreements, representations, and warranties, written or oral.

Contact Us
The Site is operated by:
DIRTSILK LTD.
No. 1, Sec. 6, Xiangshang Rd., Nanliao Vil., Longjing Dist.,
Taichung City 434019, Taiwan (R.O.C.)

For all other feedback, questions, or technical support, email support@dirt-silk.com.